RETURNS & REFUNDS POLICY – AT A GLANCE
Introduction: This policy governs returns and refunds for our international British food store.
Return conditions: Items must be in good, complete, unaltered condition – damaged or used items may be refused.
Time limit: Requests must be made within a reasonable period after receipt (varies by product and jurisdiction).
Non-eligible: Personalised items, opened sealed products, and certain special categories (hygiene/safety reasons).
Accessories: Return all original parts and packaging – missing items may affect acceptance or refund amount.
Faulty/defective: Claims accepted – additional info may be requested for assessment.
Wrong item: Return accepted – verified against order and received product.
Return process: Via your customer account – select order/item, follow instructions.
Inspection: Returns are checked for condition and completeness on receipt.
Refund: Issued to original payment method – amount based on accepted product (adjusted if condition warrants).
Refund timing: Varies by payment provider – initiated promptly after approval.
Exchange: Possible where stock permits – otherwise refund applies.
Partial returns: Allowed for multi-item orders – each item assessed separately.
Cancellation: Possible before dispatch – after dispatch, return procedure applies.
Abuse prevention: We may limit/refuse requests where fraud or abuse is evident.
Legal rights: Statutory rights remain unaffected and take precedence.