DELIVERY POLICY – KEY POINTS
Scope: This policy covers dispatch and delivery for all international orders from our British food shop.
Order handling: After confirmation, orders are verified, packed, and transferred to our carrier network.
Carriers: We use global and local delivery partners for region-specific reliability.
Tracking: A tracking link is provided where available, with carrier-supplied updates.
Address: Customers must supply a complete and accurate delivery address.
Receipt: Delivery is made to the recipient or per local carrier procedures.
Delays: External factors (weather, customs, strikes) may affect timing – beyond our control.
Damage: Keep packaging and send photos to our service team if damage is visible.
Not received: Check neighbours and drop-off points first if tracking shows “delivered”.
Support: Our team is on hand for any delivery queries – please have your order number ready.